Frequently asked question

Currently, we offer Cash on Delivery (COD) only, but support for major credit/debit cards and bank transfers will be added soon.

You can reach us via WhatsApp, live chat, or email at support@bachatmart.pk. Our support team is available 7 days a week from 9 AM to 6 PM.

Yes, products with warranties will have the details mentioned in their descriptions. Warranty periods and coverage vary by brand.

You can cancel your order from your account dashboard before it is shipped. Once shipped, cancellation is not possible.

Shipping is free on orders above PKR 5,000. Orders below this amount will incur a standard delivery fee of PKR 300.

Yes, you can return or exchange items within 7 days of delivery if they are unused and in original packaging.

Currently, we only ship within Pakistan. Stay tuned — international shipping is coming soon!

If you receive a wrong or damaged item, please contact our support team within 24 hours of receiving the package for a free replacement.

Once your order is shipped, you'll receive a tracking number via SMS or email. You can use it to track your shipment on our tracking page.

Orders are typically delivered within 3–5 working days. Delivery times may vary based on your location and product availability.

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